Meet Our Staff
Melissa R. Hamilton
The current Public Counsel, Melissa Hamilton, was appointed by Governor Greg Abbott in December 2017 and began serving as Public Counsel on January 2, 2018.
Before being appointed, Ms. Hamilton served as the Director of Government Relations for the Texas Department of Insurance. Prior to her tenure at TDI, Ms. Hamilton worked as Staff Counsel for Texas State Senator Glenn Hegar. Ms. Hamilton has also previously served as a regulatory attorney for the Nationwide Insurance Company, as a staff attorney for The Justice Project, and as a Fair Trial Initiative Fellow at Texas Defender Service.
Ms. Hamilton graduated Magna Cum Laude with a Bachelor of Arts degree from Texas A&M University and received her Doctor of Jurisprudence degree from the University of Texas at Austin School of Law.
David Bolduc is the Deputy Public Counsel. He comes to us from the Office of Policy Development Counsel at the Texas Department of Insurance. His other governmental experience includes serving as General Counsel at the Texas Natural Resource Conservation Commission, Division Chief and Assistant Attorney General at the Office of the Texas Attorney General, and Deputy General Counsel at the Texas Department of Agriculture. He has also founded or been employed at 6 private law practices.
He serves as the agency’s general counsel, acts as the agency’s human resources lead, assists with payroll and budget matters, develops and maintains agency policy manuals, and performs other duties as assigned.
Patricia Zapata joined OPIC in 1997 and serves many functions under the title of Chief of Operations. She currently handles the agency’s purchasing, accounting, human resources, payroll, and benefits functions.
As chief financial officer, Patricia periodically prepares budget reports to the Legislative Budget Board, the Comptroller of Public Accounts, and the Governor’s Budget and Policy Division. As the agency’s sole Spanish-speaker, she is happy to help Spanish-speaking consumers with their insurance related issues.
Kimberly Donovan is our Chief Policy Analyst responsible for overseeing all agency activities related to personal lines insurance including policy form review and analysis; maintenance of the agency’s Policy Comparison Tool; and representing the agency at the Texas Legislature and various board and committee meetings.
Melissa Heggen is the Chief Actuary at OPIC. She is responsible for the review and analysis of personal lines rate filings as well as insurance market research.
Talia Bright serves as OPIC’s Policy Analyst, assisting in personal lines insurance policy form review and analysis; and maintenance of the agency’s Policy Comparison Tool.
Riki Lee Burhans
Riki Lee Burhans is our Communications & Media Specialist responsible for all communications at OPIC. Riki manages our website, social media channels, and creates all our communications materials. She also serves as the agency’s Information Security Officer and Information Resource Manager.
Christina joined OPIC in 2012 and serves as our Office Manager and most recently started training for Purchaser. As Office Manager, she wears many hats such as: building maintenance liaison, Wellness Coordinator, Safety Officer, compiles new hires’ onboarding documentation, Parking Coordinator, assists staff attorneys as requested, etc.
Mary Alice Costilla
Mary Alice joined our agency in 2002 and serves as OPIC’s Administrative Assistant III. Though her primary role is as rate/policy form filing intake and lead receptionist, she also handles the agency’s asset/property management and is the agency’s runner. Mary also assists staff attorneys and other professional staff as requested.