Meet Our Staff

Patricia Zapata joined OPIC in 1997 and serves many functions under the title of Chief of Operations. She currently handles the agency’s purchasing, accounting, human resources, payroll, and benefits functions.

As chief financial officer, Patricia periodically prepares budget reports to the Legislative Budget Board, the Comptroller of Public Accounts, and the Governor’s Budget and Policy Division. As the agency’s sole Spanish-speaker, she is happy to help Spanish-speaking consumers with their insurance related issues.

Melissa Heggen came to OPIC in 2021 and is the Chief Actuary. She is responsible for the review and analysis of personal lines rate filings as well as insurance market research.

Mary Alice joined our agency in 2002 and serves as OPIC’s Administrative Assistant III. Though her primary role is as rate/policy form filing intake and lead receptionist, she also handles the agency’s asset/property management and is the agency’s runner. Mary also assists staff attorneys and other professional staff as requested.

Christina joined OPIC in 2012 and serves as our Office Manager and most recently started training for Purchaser. As Office Manager, she wears many hats such as: building maintenance liaison, Wellness Coordinator, Safety Officer, compiles new hires’ onboarding documentation, Parking Coordinator, assists staff attorneys as requested, etc.

Mariah Holm serves as one of OPIC’s policy analysts, assisting in personal lines insurance policy form review and analysis; and maintenance of the agency’s Policy Comparison Tool.