Due to COVID-19, OPIC is telecommuting. We are still here to serve Texas consumers. Please send us questions at firstname.lastname@example.org. You can also call toll-free at 1-877-611-6742, but response times may be slower. We thank you for your understanding.
Highlights and News
TDI Requests Informal Comments on OPIC's Consumer Bill of Rights for Personal Automobile Insurance
The comment period for this informal working draft closes at 5:00 p.m., central time, on April 29, 2020. Submit comments to the TDI Property and Casualty Lines Office at PropertyCasualty@tdi.texas.gov or call Melissa Herman at 512-676-6728 for more information about this posting.
OPIC Staff to Telecommute due to COVID-19
For the health and safety of our staff due to COVID-19, OPIC’s office will be closed. All OPIC functions will continue as our staff will telecommute and check voicemail during regular business hours. We thank you for your understanding. We are still here to serve Texas consumers so please do not hesitate to contact us if you need anything.
OPIC's Kimberly Donovan Named 2020 NAIC Consumer Liaison Representative
The National Association of Insurance Commissioners (NAIC) recently announced their 2020 Consumer Liaison Representatives. OPIC’s Chief Policy Analyst, Kimberly Donovan has been appointed as one of the funded Consumer Liaison Representatives. The Consumer Liaison Program “promotes consumer interaction with the NAIC’s members, the insurance industry and interested parties through the individuals’ dedication and commitment to serving the public interest,” an NAIC press release said.
OPIC Provides Comments on TWIA Rate Recommendation
OPIC sent comments to TWIA regarding their 5% rate increase recommendation made on November 19, 2019. OPIC asks TWIA Board to delay rate vote pending additional information regarding the hurricane modelers.
OPIC Creates Claims Handling Information Pages
Suffering damage or loss to your home or auto can be stressful. Filing a claim doesn’t have to be. OPIC created pages dedicated to residential property claims, first-party auto claims and third-party auto claims. These pages include tips on filing a claim, what to expect during the claims handling process, and what to do if there is a problem with your claim.
OPIC Provides Comments on TWIA Rate Analysis
OPIC sent comments to TWIA regarding their rate adequacy analysis on July 31, 2019. We expressed concerns with the methodologies and assumptions used, and that TWIA’s overall rate indication is inflated.