Flood Insurance

Do you have questions or need help?

Agent or company. If you don’t understand your policy or have a problem, talk to your agent or insurance company.

Texas Department of Insurance (TDI). If you have questions or complaints, contact TDI at: 

Phone: 1-800-252-3439

Email: consumerprotection@tdi.texas.gov

Website: www.tdi.texas.gov/consumer

Mail: Consumer Protection MC 111-1A, P.O. Box 149091, Austin, TX 78714-9091

Office of Public Insurance Counsel (OPIC). If you need general info about insurance or have questions, contact us at:

Phone: 1-877-611-6742

Email: help@opic.texas.gov

Mail: Office of Public Insurance Counsel, William P. Hobby Building, 333 Guadalupe, Suite 3-120, Austin, TX 78701-3942


Other Resources


877-336-2627 | www.floodsmart.gov 

The National Flood Insurance Program (NFIP) provides flood insurance. Contact NFIP to file your flood claim, ask questions about an existing flood insurance policy, or obtain flood insurance for future losses.



If you are unable to get the necessary support you need after using the resources above, you can contact The Office of the Flood Insurance Advocate (OFIA). OFIA advocates for the fair treatment of policyholders and property owners by providing education and guidance on all aspects of the NFIP, identifying trends affecting the public, and making recommendations for program improvements to FEMA leadership.


Our Office

Barbara Jordan Building

1601 Congress Ave., Suite 3.500

Austin, Texas 78701