Flood Insurance
Do you have questions or need help?
Agent or company. If you don’t understand your policy or have a problem, talk to your agent or insurance company.
Texas Department of Insurance (TDI). If you have questions or complaints, contact TDI at:
Phone: 1-800-252-3439
Email: consumerprotection@tdi.texas.gov
Website: www.tdi.texas.gov/consumer
Mail: Consumer Protection MC 111-1A, P.O. Box 149091, Austin, TX 78714-9091
Office of Public Insurance Counsel (OPIC). If you need general info about insurance or have questions, contact us at:
Phone: 1-877-611-6742
Email: help@opic.texas.gov
Mail: Office of Public Insurance Counsel, William P. Hobby Building, 333 Guadalupe, Suite 3-120, Austin, TX 78701-3942
Other Resources
NFIP
877-336-2627 | www.floodsmart.gov
The National Flood Insurance Program (NFIP) provides flood insurance. Contact NFIP to file your flood claim, ask questions about an existing flood insurance policy, or obtain flood insurance for future losses.
OFIA
www.fema.gov/flood-insurance/advocate
If you are unable to get the necessary support you need after using the resources above, you can contact The Office of the Flood Insurance Advocate (OFIA). OFIA advocates for the fair treatment of policyholders and property owners by providing education and guidance on all aspects of the NFIP, identifying trends affecting the public, and making recommendations for program improvements to FEMA leadership.
Our Office
Barbara Jordan Building
1601 Congress Ave., Suite 3.500
Austin, Texas 78701
1-(877)-611-6742