Residential Property Insurance

Do you have questions or need help?

Agent or company. If you don’t understand your policy or have a problem, talk to your agent or insurance company.

Texas Department of Insurance (TDI). If you have questions or complaints, contact TDI at: 

Phone: 1-800-252-3439

Email: consumerprotection@tdi.texas.gov

Website: www.tdi.texas.gov/consumer 

Mail: Consumer Protection MC 111-1A, P.O. Box 149091, Austin, TX 78714-9091

Office of Public Insurance Counsel (OPIC). If you need general info about insurance or have questions, contact us at:

Phone: 1-877-611-6742

Email: help@opic.texas.gov 

Mail: Office of Public Insurance Counsel, William P. Hobby Building, 333 Guadalupe, Suite 3-120, Austin, TX 78701-3942

Other Resources

FEMA

800-621-3362 | www.disasterassistance.gov

The Federal Emergency Management Agency (FEMA) responds to state-of-emergency disasters. Contact FEMA to see what help is available to you.

NFIP

888-FLOOD-29 | www.floodsmart.gov 

The National Flood Insurance Program (NFIP) provides flood insurance. Contact NFIP to file your flood claim or obtain flood insurance for future losses.

TWIA

800-788-8247 | www.twia.org

The Texas Windstorm Insurance Association (TWIA) offers coverage for wind and hail losses for coastal consumers that are unable to obtain that coverage elsewhere.

FAIR Plan

800-979-6440 | www.texasfairplan.org

The Texas Fair Access to Insurance Requirements Plan commonly known as the Texas FAIR Plan Association, FAIR Plan, or TFPA offers residential property insurance to Texas residents that are unable to obtain coverage elsewhere.