Do you have questions or need help?
Agent or company. If you don’t understand your policy or have a problem, talk to your agent or insurance company.
Texas Department of Insurance (TDI). If you have questions or complaints, contact the TDI at:
Office of Public Insurance Counsel (OPIC). If you need general info about insurance or have questions, contact us at:
Mail: Office of Public Insurance Counsel, William P. Hobby Building, 333 Guadalupe, Suite 3-120, Austin, TX 78701-3942
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If your health plan won’t pay for medically necessary services, treatments, or medicines, you have the right to appeal the decision through your plan’s internal appeal process.
You can file a complaint against your health insurance for a variety of reasons, including: if you disagree with how a health care service was covered or denied, poor customer service, or you think someone broke the law.