Do you have questions or need help?
Agent or company. If you don’t understand your policy or have a problem, talk to your agent or insurance company.
Texas Department of Insurance (TDI). If you have questions or complaints, contact the TDI at:
Office of Public Insurance Counsel (OPIC). If you need general info about insurance or have questions, contact us at:
Mail: Office of Public Insurance Counsel, William P. Hobby Building, 333 Guadalupe, Suite 3-120, Austin, TX 78701-3942
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Have you received a large medical bill? Mediation is a process you can request. It requires your health insurer and out-of-network doctor or other providers to meet with a mediator to assess your bill.
If your health plan won’t pay for medically necessary services, treatments, or medicines, you have the right to appeal the decision through your plan’s internal appeal process.
You can file a complaint against your health insurance for a variety of reasons, including: if you disagree with how a health care service was covered or denied, poor customer service, or you think someone broke the law.