Do you have questions or need help?
Agent or company. If you don’t understand your policy or have a problem, talk to your agent or insurance company.
Texas Department of Insurance (TDI). If you have questions or complaints, contact the TDI at:
Mail: Consumer Protection MC 111-1A, P.O. Box 149091, Austin, TX 78714-9091
Office of Public Insurance Counsel (OPIC). If you need general info about insurance or have questions, contact us at:
Mail: Office of Public Insurance Counsel, William P. Hobby Building, 333 Guadalupe, Suite 3-120, Austin, TX 78701-3942
Click below to learn more about:
How to Appeal a Denied Claim
If your health plan won’t pay for medically necessary services, treatments, or medicines, you have the right to appeal the decision through your plan’s internal appeal process.
How to File a Complaint
You can file a complaint against your health insurance for a variety of reasons, including: if you disagree with how a health care service was covered or denied, poor customer service, or you think someone broke the law.
Barbara Jordan Building
1601 Congress Ave., Suite 3.500
Austin, Texas 78701