Do you have questions or need help?
Agent or company. If you don’t understand your policy or have a problem, talk to your agent or insurance company.
Texas Department of Insurance (TDI). If you have questions or complaints, contact the TDI at:
Office of Public Insurance Counsel (OPIC). If you need general info about insurance or have questions, contact us at:
Mail: Office of Public Insurance Counsel, William P. Hobby Building, 333 Guadalupe, Suite 3-120, Austin, TX 78701-3942
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Do you have health insurance but still got a large bill from a hospital or other healthcare facility? If so, you might qualify for a process called mediation and may not have to pay the whole bill.
If your health plan won’t pay for medically necessary services, treatments, or medicines, you have the right to appeal the decision through your plan’s internal appeal process.
You can file a complaint against your health insurance for a variety of reasons, including: if you disagree with how a health care service was covered or denied, poor customer service, or you think someone broke the law.